All items can be
ordered via the web site or by telephone on 01929
If busy, please a
telephone number that we can call you back on (not mobile) and we will return
your call at no cost to you.
This number can
also be used to obtain free advice and assistance in connection with any product
you are interested in purchasing or for any item you have previously purchased.
Payments methods accepted by the site are :
so you can use your existing PayPal account.
Credit or debit card
via the PayPal facility
without having to register for a PayPal account.
made payable to Seremar Ltd
Your order will be termed as having been accepted once you receive a
confirmatory email from us. This e-mail will also advise you regarding
despatch of your order.
If you place an
order that is either accepted or cancelled before acceptance the monies paid
will be refunded via the same method by which you paid it.
prices quoted are for delivery by Royal Mail to the UK mainland only:
Please ask for a
quote for delivery to other countries/locations before placing an order.
Delivery charges are as follows:
Value Total Delivery Charge
£0 - £20.00
£20.01 - £49.99 £3.99
£50.00 - £68.99 £5.99
£69.99 + £10.99
higher rate postal charge is to cater normally for larger orders or
single item orders of Hitch Locks & Wheel clamps which are exceptionally
heavy and attract a premium postal charge from Royal Mail or courier
orders are normally delivered using Royal Mail standard delivery
Royal Mail still
remain the most cost effective and reliable service provider despite
price rises introduced in April 2012 & April 2013.
Our delivery prices are at cost price for packaging materials and
delivery charges aligned with Royal Mail published rates.
All orders when
despatched are subject to proof of postage.
Please see our
terms and conditions for parcel losses or damage and ensuring that you provide
the correct postal address.
Please allow 3 to
5 days for delivery.
All items if in
stock will be despatched normally within 36 hours of receipt. Normally orders
will be processed the same day where at all possible.
We reserve the right to issue a
refund for items returned that are not in a re-saleable condition.
If an incorrect item has been sent to you, damaged or
of unsatisfactory quality, please send the item back to us (obtaining
proof of postage from Royal Mail)
We will only refund the price of the item to the
purchaser once it is received by us. Following receipt by Smile
Equestrian, it may take up to five working days to credit the
If you require further information regarding our
order, purchase or delivery policy/conditions then please e mail at
firstname.lastname@example.org marking the title of your email
Order Payments Delivery Policy. Or you can write to us at our registered
office address which is shown on our contact us page.