Goods will be accepted for return if they are with their original packaging. All returns must be notified within 14 days of receipt by e-mail to smile equestrian. Returning an item is at the purchaser's expense, unless they are damaged or faulty and we advise that you obtain proof of postage. The purchaser will be held liable for the item until we advise that we have received the item. If an item received by a customer is damaged or faulty then we will replace this free of charge and postage of a replacement item will be at our expense. The damaged item must be returned and the cost for doing this by Royal Mail will be reimbursed. If a damaged item is not returned when requested no refund will be made. Replacement of items will be made if in stock otherwise you will be given the option of either a refund or a credit against other items available. The above does not affect customer's statutory rights and we abide by legislation applicable to all purchases made on-line, by telephone or by credit card. Smile Equestrian accepts no liability to pay compensation to customers for any goods supplied or ordered or non-availability of goods for whatever reason. We may choose at our discretion, under certain circumstances whereby any errors are attributed to our processing of your order to provide a discount or complimentary item of our choosing. We do this without any acceptance of liability. Products that we are not able to refund or exchange the original postage costs unless faulty include specialised or personalised items, Wheel Clamps and Hitch Locks that are supplied with high security keys, DVD's, CD's or software. If you have any questions regarding returning an item or exchanging it then please email us or telephone us and we will be happy to discuss this with you:
